1. Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

q Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.

q Support to the use of Atlas (UNIFEM's implementation of ERP) functionality for improved business results and improved client services.

q Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).

q Provision of inputs to preparation of results-oriented work plans.

2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

q Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.

q Advising and recommending on the ICT equipment to be procured, keeping in mind the basic requirements as per UNIFEM corporate policy.

q Assistance in the installation of commercial and in-house developed software and related upgrades

q Assistance in upgrading patch and anti-virus programs on a timely basis.

q Monitoring of file server traffic, usage and performance on a frequent and regular basis.

q Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.

3. Supports networks administration, focusing on achievement of the following results:

q Assistance in trouble-shooting and monitoring of network problems.

q Response to user needs and questions regarding network access.

q Assistance in backup and restoration procedures for local drives.

q Maintenance of backup logs.

q Assistance to organization of off-site storage of backups.

4. Provides administrative support, focusing on achievement of the following results:

q Maintenance of an up-to-date inventory of all UNIFEM equipment including ICT, software and hardware.

q Maintain updated record of movement of UNIFEM inventory items and loan forms.

q Maintenance of a library of ICT related reference materials.

q Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.

q Maintenance of the filing system ensuring safekeeping of confidential materials.

q Extraction of data from various sources.

q Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.

q Provision of ICT support to key events.

6. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

q Participation and assistance in the organization of training for the CO staff on ICT issues.

q Sound contributions to knowledge networks and communities of practice.